Frequently Asked Questions

  • Chevron down Do tours operate when it is raining?
  • Yes we walk in rain or shine. Statistically it rains less the further east. So thankfully it rains the least on the beach side. However June-November is rainy season and daily showers or storms can occur. Also rains last 15 minutes on average.  We recommend to come prepared with rain gear if there is any chance of rain prediction so you can comfortably enjoy the tour.

  • Chevron down Is it less expensive to book with other platforms or directly with you?
  • You get the best price booking directly with us. Without a middleman we can offer better, quicker service and best rate.

  • Chevron down Do you have a flexible cancellation policy?
  • Yes you may cancel or change with no penalty more than 48 hours prior to the tour. However, as we only take a very limited number of guests (around 8-10 people) for an elevated, exclusive experience and your spot is guaranteed, no cancellations or changes may be made within 48 hours. A new reservation is required for changes.   If you can not make the tour for any reason, please be so kind to inform our office by telephone, text or email. The last two are the best options.

  • Chevron down Do you work with confidentiality agreements for special guests?
  • Yes. Our boutique operation is quite discreet and has experience working with strict confidentiality agreements for filmmakers, celebrities, artists, diplomats, politicians, heads of state and royalty.

  • Chevron down Do you offer any Little Havana Tours in the afternoon?
  • Little Havana is a much smaller area compared to South Beach and the establishments are even tinier.  With booming tourism the heart of Little Havana and shops are usually packed with other large group tours and bus tours by noon.  Most of our discerning guests are not comfortable crammed with other strangers. Hence why are tours strategically begin at 10am to avoid the mass crowds, the hotter weather and you can sit and relax in air condition while you enjoy a hot plated meal. All other competitor tours are mostly standing.  However, we do recommend a private tour around 4pm in winter and 5pm in summer to avoid the crowds if afternoon is your only availability.  For only $10 more than our competitors that take 20 + people, you can get a very customized and VIP private tour with plenty to eat.

  • Chevron down Should we drink water before the tour?
  • Yes given the warm weather, it is recommended to drink water and use restroom before the tour.  The meeting place and ending stop for the Art Deco Tour sells water and other beverages. They also have restrooms. Please arrive at least 15 minutes prior to the tour as the tour begins promptly on time.

  • Chevron down Can I take photos or videos?
  • You are welcome to take photos and videos anywhere we stop. The tour guide is happy to take your group or family photo. However, it is prohibited to audio or video record the entire tour.