- Do tours operate when it is raining?
Yes we walk in rain or shine. Statistically it rains less the further east. So thankfully it rains the least on the beach side. However June-November is rainy season and daily showers or storms can occur. Also rains last 15 minutes on average. We recommend to come prepared with rain gear if there is any chance of rain prediction so you can comfortably enjoy the tour.
- Is it less expensive to book with other platforms or directly with you?
You get the best price booking directly with us. Without a middleman we can offer better, quicker service and best rate.
- Do you have a flexible cancellation policy?
You can cancel and get a full refund up to 48 hours prior to the tour. We do not accept cancellations by phone, they must be in writing. Email is [email protected] or text 305-814-4058.
- Do you work with confidentiality agreements for special guests?
Yes. Our boutique operation is quite discreet and has experience working with strict confidentiality agreements for filmmakers, celebrities, artists, diplomats, politicians, heads of state and royalty.
- Do you offer any Little Havana Tours in the afternoon?
Little Havana is a much smaller area compared to South Beach and the establishments are even tinier. With booming tourism the heart of Little Havana and shops are usually packed with other large group tours and bus tours by noon. Most of our discerning guests are not comfortable crammed with other strangers. Hence why our tours strategically begin at 10am to avoid the mass crowds, the hotter weather and you can sit and relax in air condition while you enjoy a hot plated meal. All other competitor tours are mostly standing. However, we do recommend a private tour around 4pm in winter and 5pm in summer to avoid the crowds if afternoon is your only availability. For only $10 more than our competitors that take 20 + people, you can get a very customized and VIP private tour with plenty to eat.
- Should we drink water before the tour?
Yes given the warm weather, it is recommended to drink water and use restroom before the tour. The meeting place and ending stop for the Art Deco Tour sells water and other beverages. They also have restrooms. Please arrive at least 15 minutes prior to the tour as the tour begins promptly on time.
- Can I take photos or videos?
You are welcome to take photos and videos anywhere we stop. The tour guide is happy to take your group or family photo. However, it is prohibited to audio or video record the entire tour.